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SUPPORT & FAQ

YOUR SUCCESS IS OUR GOAL.
MEYERFIRE TOOLKIT
MEYERFIRE UNIVERSITY
PE EXAM PREP
THE FORUM
SOMETHING ELSE
MEYERFIRE TOOLKIT
WHAT'S MY ACTIVATION CODE?
IS THERE A TOOLKIT TRIAL?
THE TOOLKIT GETS AN ERROR.
HOW DO I GET UPDATES?
WHAT'S MY ACTIVATION CODE?
WHAT IS MY ACTIVATION CODE?
​Enter your account email below and we'll email you the latest activation code we have on file for your account. Please allow 2-3 minutes for the email to arrive, and be sure to check spam folders in case it lands there.
    This is the organization's account email. It usually is the email that was used when the product was originally purchased.
Submit
IS THERE A TOOLKIT TRIAL?
We don't offer a trial - but:
  • We offer a monthly subscription option.
  • Toolkit is fully-guaranteed. We want you to be thrilled with your purchase. If it is not what you need, for any reason (or no reason at all), then we'd refund you in full.
See more about the Toolkit here: www.meyerfire.com/toolkit
THE TOOLKIT GETS AN ERROR.
Here's a list of common errors and solutions we have for the Toolkit: 
​CLICK HERE FOR AN ERROR LOG FOR THE TOOLKIT
HOW DO I GET UPDATES?
Option #1: You can use any of our tools right from the website. The latest version is always hosted here. Hover over ​THE TOOLKIT at the top of this browser to see the list of all those tools.

Option #2: You can download the Toolkit here: www.meyerfire.com/download
Use that link to download and install the latest version of the Toolkit.
MEYERFIRE UNIVERSITY
WHAT'S MY ACTIVATION CODE?
I CAN'T LOGIN.
MY COURSE WON'T SHOW COMPLETE
I PASSED AN EXAM BUT KEEP GETTING THE SAME EMAIL.
I STOPPED GETTING EMAILS.
I WANT WEEKLY EMAILS ONLY.
WHAT'S MY ACTIVATION CODE?
WHAT IS MY ACTIVATION CODE?
​Enter your organization's account email below and we'll email your administrator the latest activation code we have on file for your account. Please allow 2-3 minutes for the email to arrive, and be sure to check spam folders in case it lands there.

​The organization's email account below will receive the information, so if this is not you, be sure to check with the person who handles the account.
    This is the organization's account email. It usually is the email that was used when the product was originally purchased.
Submit
THAT DIDN'T WORK
If our automated system doesn't give you the activation code, email us at [email protected] and we'll do our best to help!
I CAN'T LOGIN.
WHAT ARE MY LOGIN CREDENTIALS?
First, make sure you're logging into MeyerFire University at www.meyerfireuniversity.com/start.

This is an entirely separate domain that is specifically made for MeyerFire University. After a user is registered, each user has their own login and password.

WHERE IS MY DASHBOARD?
To access your personal dashboard for MeyerFire University, visit www.meyerfireuniversity.com/start.
 
WHY ADD USERS?
Each organization will have a specific number of users on their account. Users can sign up for courses, get their daily email with video content, have their education tracked, take exams, take on-demand courses, and get credit for their training. If there are others who don’t fit this criteria but want to watch, they won’t need their own user account.
 
The number of logins for an organization is monitored, but the threshold is pretty high. If you have questions about the number of users for your organization’s account, reach out to us at [email protected]. 
MY COURSE WON'T SHOW COMPLETE
If you're stuck in a course that won't show as complete, email us at [email protected] and we’ll get it fixed as soon as possible. 
I PASSED AN EXAM BUT KEEP GETTING THE SAME EMAIL.
I KEEP GETTING THE SAME EMAIL
If you've taken and passed an exam, but for some reason you keep getting the "take the exam" email each morning, then put in your email and the course number below so that we can clear it:
MARK COURSE AS COMPLETE
I STOPPED GETTING EMAILS.
I STOPPED GETTING EMAILS.
We're sorry this happened. Enter your email below, and if you're an active user on MeyerFire University we will cue up the next video in the series as well as flag our team to check on this for you.
SUBMIT
I WANT WEEKLY EMAILS ONLY.
I WANT WEEKLY EMAILS ONLY.
Warning! Changing this setting will impact how videos are delivered to you!

Some users cannot stand email, and cannot stand daily emails even more. We get it. We don't want to intrude with daily videos if that's not how you want to receive them. Enter your user email below to get a weekly summary of new content only. This setting will cancel any daily video series you have worked on, and will instead only update you on new content. You can still take an on-demand course at anytime. 
GET WEEKLY SUMMARY EMAILS ONLY

WHOOPS! UNDO THIS - I WANT DAILY EMAILS AGAIN.
If you want to get back on the daily-email feed, enter your user email here:
MAKE DAILY EMAILS GREAT AGAIN
PE EXAM PREP
WILL THERE BE A NEW BOOK?
DO YOU OFFER A COURSE?
WHAT PE EXAM RESOURCES EXIST?
WILL THERE BE A NEW BOOK?
No - without any changes to the exam itself in 2024 our MeyerFire PE Prep Guide 8th Edition is well suited to help you pass the exam this year!
DO YOU OFFER A COURSE?
We do offer an extensive full course on MeyerFire University, which includes practice exams, PE-specific videos, and extensive data analytics to help you spend the time in the areas you need it most!

This is all coming to MeyerFire University starting September 2024. Learn more at www.meyerfireuniversity.com.

WHAT PE EXAM RESOURCES EXIST?
Our Fire community is a small world, and it's not always easy to know what is even available. We have a running list of all Fire Protection P.E. Exam materials here:
   PE Tools

At MeyerFire we offer two materials for the PE Exam:
   The PE Prep Guide
   MeyerFire University (which includes our PE Prep Series)

THE FORUM
I HAVE A QUESTION TO POST
HOW DO I SUBSCRIBE?
I HAVE A QUESTION TO POST
Great! You can get your fire protection question in front of our moderators here:
www.meyerfire.com/forum-post.html
HOW DO I SUBSCRIBE?
You can choose to subscribe to weekly updates or daily Forum posts, or both, here:
www.meyerfire.com/subscribe.html

SOMETHING ELSE
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Thank you for being part of our community!

​Joe Meyer, P.E.
Fire Protection Engineer / Owner

For help with issues about products, email us at:
[email protected]​. 

For general inquiries or really anything else, please contact our Impact Director, Erik Rader, directly at:
[email protected].

Different question? Email us at [email protected] and we'll do our best to help!
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​Home
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MeyerFire.com is a startup community built to help fire protection professionals shine.
Our goal is to improve fire protection practices worldwide. We promote the industry by creating helpful tools and resources, and by bringing together industry professionals to share their expertise.

​MeyerFire, LLC is a NICET Recognized Training Provider and International Code Council Preferred Education Provider.

All text, images, and media ​Copyright © 2016-2025 MeyerFire, LLC

We respect your privacy and personal data. See our Privacy Policy and Terms of Service. 
The views, opinions, and information found on this site represent solely the author and do not represent the opinions of any other party, nor does the presented material assume responsibility for its use. Fire protection and life safety systems constitute a critical component for public health and safety and you should consult with a licensed professional for proper design and code adherence.

Discussions are solely for the purpose of peer review and the exchange of ideas. All comments are reviewed. Comments which do not contribute, are not relevant, are spam, or are disrespectful in nature may be removed. Information presented and opinions expressed should not be relied upon as a replacement for consulting services. Some (not all) outbound links on this website, such as Amazon links, are affiliate-based where we receive a small commission for orders placed elsewhere.

  • Blog
  • Forum
  • TOOLKIT
    • ALL TOOLS
    • BUY THE TOOLKIT
  • UNIVERSITY
    • ALL COURSES
    • JOIN THE UNIVERSITY
  • PE Exam
    • PE Forum & Errata
    • PE Store
    • PE Tools
    • PE PREP SERIES
    • PE 100-Day Marathon
  • LOGIN
    • TOOLKIT-ONLY LOGIN
    • UNIVERSITY LOGIN
  • PRICING
    • SOFTWARE & TRAINING
    • STORE
  • OUR CAUSE
    • ABOUT MEYERFIRE
    • JOB OPENINGS
    • BECOME AN INSTRUCTOR
    • HELP/SUPPORT